1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
- Account information (name, email address, phone number)
- Professional credentials and healthcare facility information
- Patient data (as authorized by healthcare providers)
- Usage data and analytics
- Communication data when you contact us
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services:
- Provide and operate our telemedicine platform
- Process and facilitate medical consultations
- Send important notices and updates
- Provide customer support
- Comply with legal and regulatory requirements
3. HIPAA Compliance
As a healthcare technology platform, we are committed to protecting patient health information in accordance with HIPAA regulations:
- We implement administrative, physical, and technical safeguards
- Patient data is encrypted both in transit and at rest
- Access to patient information is restricted to authorized personnel only
- We conduct regular security assessments and audits
4. Data Security
We implement industry-standard security measures to protect your information:
- End-to-end encryption for all sensitive data
- Multi-factor authentication
- Regular security audits and penetration testing
- SOC 2 Type II compliance
- 24/7 security monitoring
5. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties, except:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and safety
- With trusted service providers under strict confidentiality agreements
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of certain communications
- Port your data to another service
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@teleneo.com
- Phone: +1 (555) 123-4567
- Address: 123 Healthcare Ave, Medical District, CA 90210